Fraud Protection

14 Dec 2015 3:10 PM | Anonymous

By Nathan Kallen

In order for your company to rent gear to a customer it is important that you first be sure the client is trustworthy and are who they say they are.  This is to ensure any sort of attempted fraud is identified prior to shipment.  Once an act of fraud is perpetrated, the odds of ever getting paid or getting your equipment back are very slim.  There are a few stand procedures that rental companies can employ with prospective customers to ensure creditworthiness and good business standing.

  1. Address Verification.  A very simple aspect of lending out equipmet can be where the shipping to address is physically located.  A simple rule of thumb is to always check the delivery address in a tool such as Google Maps.  Does the address look like a business or a residence?  Is it going to an office or a warehouse?  Are you familiar with the general location?  Does the delivery address match the billing address?
  2. Verify Credit Card Information. Have the customer send over various forms of identification in order to accept payment.  For instance, it is common practice to have to show your driver’s license when paying via credit card.  Why not ask for a photocopy of the DL and credit card to make sure that the names match up.  Having a couple of forms of ID on file from a customer is also a good backup method to help you have additional customer information on file should there be an issue.
  3. License Plate Number. It is always a good idea to take a picture of the license plate if a customer is picking up equipment from your warehouse.
  4. Look Up The Company. Looking at a company’s website and their employees LinkedIn accounts is an excellent way to determine if the individuals you are talking to actually work at the company.  Most legitimate companies now have employees fill out LinkedIn profiles.  This will give you a better understanding of who you are dealing with and where they fall on organizational chart.
  5. Ask the company that you are planning on doing business with for a list of references.  Often you may not need to call a reference up, but simply do some research to ensure that all of the information is true.  With reliable references comes a greater chance of legitimacy.
  6. Notify your fellow ITRA members if you suspect or have been a victim of fraud.

By doing these simple tasks for new customers, you are both ensuring that they will be able to pay you and that you are more likely to get your equipment back.  It only takes a few minutes to increase your level of security.

Nathan Kallen

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